Effective Date: 12/02/2024

1. Return Policy

At KiddosGoodies, we want you to be delighted with your purchase. If you’re not satisfied, here’s how we can help:

If you receive a damaged or defective product directly from us, you may return it for a refund or exchange within 30 calendar days from receipt of purchase. If the product is damaged, customer service may request photos of the item/items.

• Eligibility for Returns:

                                   Conditions for voluntary returns/exchanges:

• • Items must be in its original, unused, unaltered, and unwashed condition and in their original packaging.
  • Returns must be initiated within 7 days of the delivery date.
  • Item must be returned with all tags and packaging in their original condition
  • Item must have been purchased directly from our online store and be accompanied by an original purchase receipt.

    Damaged or Defective Items

    If your item arrives damaged or defective:

    • Contact us within 7 days of receipt.
    • Provide photos of the damaged or defective item and your order number.
    • We will offer a replacement, refund, or store credit as appropriate.

    • 5. Exceptions to Returns and Refunds

      The following items are not eligible for returns or refunds:

      • Personalized or custom-made products
      • Clearance or final sale items.

• How to Initiate a Return:

  • Email us at [email protected] with your order number and reason for the return.
  • We will provide instructions for shipping the item back to us.

• Return Shipping Costs:

  • The customer must cover return shipping costs: you may ship the returned products via any method of your choice, or we can generate pre-paid labels for convenience and deduct the $10.95 cost from your refund

2. Refund Policy

• Refunds are processed once the returned item is received and inspected.
• Refunds will be issued to the original payment method within 7–10 business days.
• Only product costs will be refunded: original shipping charges will not be refunded
• Partial Refunds: Items returned in a condition that does not meet our return requirements may be eligible for a partial refund or store credit.

3. Cancellation Policy

• Orders can be canceled within 12 hours of placing the order for a full refund.
• To cancel your order, email us at [email protected] with your order number and cancellation request.
• After 12 hours, cancellations may not be possible as the order may already be processed or shipped.

4. Contact Us

If you have any questions about our Return, Refund, and Cancellation Policy, please email us at [email protected].